Terms & Conditions

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well.

Prices on BlueStone.com are subject to change without notice. Please expect to be charged the price for the BlueStone merchandise you buy as it is listed on the day of purchase.

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

• You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product. You can cancel one order item within an order without cancelling the entire order if the order contains 2 or more order items.
• For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).
• Once the product is returned under our 30 Day Money Back policy (not applicable on coins) the refund will be credited to your Blue Cash account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.
  • For cash on delivery orders, the refund will be processed to your bank account.
  • For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card/Net Banking).
• Upon cancellation/ return of orders placed using gift cards, the gift card amount will be refunded back to the gift card.
• Please visit https://www.bluestone.com/shipping-return.html for more details about our Returns Policy.
• For products ordered using FLAT02, FLAT05, FLAT10, FLAT15, FLAT20 all the products in the order need to be returned together.

Use of this website shall in all respects be governed by the laws of the state of Karnataka, India, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in India country, Karnataka, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

As per the current guidelines mandated by the Government of India, a customer has to provide the Permanent Account Number (PAN) for all purchases above INR 2 lakh.

• The winners of contests and giveaways will be selected at the company's discretion.
• The prizes/ gifts/ giveaways are non-returnable/ exchangeable.
• Any additional facilities provided by the company to winners and selectees of any contest is at the company's discretion
• BlueStone reserves the right to change the terms and conditions of contests/ giveaways without prior intimation.
• All disputes will be resolved at cs@bluestone.com

• Offer details as shown are based on information provided by the Merchant. No warranties are made by Visa that the information is correct. Please check directly with Merchant to confirm availability and validity of the Offer.
• The Merchant is the sole provider of all goods and/or services under this offer. Accordingly, the Visa Cardholder understands, acknowledges and agrees that the procurement by him/her of any goods and/or services under this Offer shall constitute a contract solely between the merchant and him/her, and Visa is not, nor will become, a party thereto.
• By utilizing or attempting to utilize any of the goods and services under this Offer, the Visa Cardholder understands, acknowledges and agrees that:

1. Any claim, complaint or dispute of any nature arising out of or in relation to the procurement, or attempted procurement by the cardholder of any goods and/or services under this offer (each a "Claim") shall be settled by the Visa Cardholder directly with the Merchant, and Visa Cardholder shall not make any Claim against Visa.
2. Without prejudice to the foregoing, and to the fullest extent permitted by law, Visa shall not be liable to any person for any loss, damage, expenses or claim (whether direct or indirect) in relation to any personal injury, death, false representation, damage or omission arising from or in connection with the usage or attempted usage of the Offer or goods and/or services provided under the Offer.

• Your Blue Cash is valid only for one year (365 days) from the day you receive the same. Blue Cash will expire after 365 days from the day it's credited in your account.

• Blue Credits expire as per the timelines mentioned to you when these are provided to you. Your Blue Credits are valid at most for one year (365 days) from the day you receive the same. Blue Credits will expire after 365 days from the day it's credited in your account.

• All free gifts are treated as discounts.
• In Case of Partial Cancellation or Returns of Orders with a Free gift, the Amount refunded will not include the discount attributed to the Free Gift.

• All Disney merchandise orders to be shipped within India, international orders cannot be fulfilled for this collection.
• Sign up credits cannot be used for purchase of coins

• Special offer is valid only on select designs on jewellery.
• BlueStone may change (add to, delete, or amend) these terms from time to time.
• All disputes, with respect to the products and services offered in this connection, are subject to Bengaluru jurisdiction.

Subscription

1. You can subscribe for our Gold Mine 10+1 Plan by selecting a fixed monthly installment amount. Minimum installment amount is INR 1000 and the monthly installment amount can be any amount in multiples of INR 100. At the end of the 11th month you will be eligible for a special discount equivalent to one-month amount.
2. Any person subscribing to the Gold Mine 10+1 Plan should be 18 years or above and should be a resident Indian.
3. Your Gold Mine plan is not transferable. However, in the event of the death of the subscriber, the nominee specified at the time of subscription will have the right to pay the balance installment amount(s) (if any) and buy products using the Gold Mine 10+1 Plan of the user.
4. The Company reserves the right to cancel and refund the money towards your Gold Mine 10+1 Plan installment if there is any discrepancy in the details submitted by you or you do not submit valid ID proof within 30 days of enrollment or you  breach the terms and conditions. In such cases, the amount paid by you towards subscription will be refunded. The refund need not be in the same payment mode used by the subscriber at the time of making the payment. It will be as per company policy.
5. In any case whatsoever, we will not pay any interest on the installment amount.

Payment and Redemption

1. The monthly installment amount needs to be paid on or before the monthly due date. Payments can be made at any our stores or online.
2. Under Gold Mine 10+1 Plan you will be entitled to purchase diamond studded, gemstone studded, plain gold and preset soltaire jewellery. You cannot purchase coins or solitaires under this plan.
3. Your Gold Mine 10+1 Plan will be auto redeemed on the maturity date. A voucher (the value of which depends on number of installments paid and the date they are paid on) will be issued to you against your plan and will be valid for 7 months. You can use the voucher to make your purchase at any of our stores or online.
4. If you wish to redeem your Gold Mine 10+1 Plan early, you can do so from the 6th month onwards. Please note that you will be entitled to lower special discount if you choose to do so.

Discount

You are eligible for discounts from the 6th month onwards and after 5 installment are paid on time.                    

Note: You are not eligible for any discount (including 1st installment discount) if you pay less than 5 installments or make more than 2 late payments.

Delay in Installment Payments

1. If you miss paying more than 2 installments within the due date you will not be eligible for any discount. The voucher amount will be the same as the sum of installment amounts paid by you.

Cancellation/Termination

1. If you choose to cancel/terminate the Gold Mine 10+1 Plan, you will be entitled to receive a voucher for the total amount paid by you against the plan. This voucher can be used to purchase diamond studded, gemstone studded, plain gold and preset soltaire jewellery. You cannot purchase coins or solitaires under this plan. You will not be entitled for a refund of the monthly installments or any portion thereof, paid by you towards the plan.
2. Any discount given under the Gold Mine 10+1 Plan will be deducted at the time of cancellation/termination.

• The Gift Card will be activated 48 hours after purchase.
• You can redeem Gift Card(s) on www.bluestone.com, the BlueStone app and offline stores (www.bluestone.com/store.html).
• Gift Card(s) bought from www.bluestone.com can be redeemed on all jewellery, all solitaires and all coins.
• Gift Card(s) bought from other platforms can be used on specific categories only. Please check the type of Gift Card before confirming the type of jewellery or coin that can be bought via it.
• On the Cart page, click on the link "I have a voucher code/gift card" and enter your 16-digit Gift Card number and pin for redemption.
• Multiple Gift Card(s) can be used in a single transaction. You may combine Gift Card(s) with any other payment type.
• Gift Card(s) can also be partially redeemed, as often as a user wishes to, till its balance is consumed or it expires.
• Gift Card(s) are valid for a period of 6 months from the date of issuance to the recipient.
• Gift Card(s) cannot be used to purchase another Gift Card.
• Payment mode will be Net Banking, Credit/Debit Card, UPI, Blue Cash.
• Gift Card(s), once bought online, shall be considered as sold and cannot be Cancelled, Exchanged or Refunded.
• If lost or misused, the Gift Card(s) cannot be replaced. Gift Card(s) are void if resold, cannot be exchanged for credit(s) or cash, and cannot be re-validated once expired.
• In addition to these Terms and Conditions, BlueStone Gift Card(s) and their use on our website are also subject to BlueStone's general Terms of Use & BlueStone's decision will be final in case of any dispute.
• BlueStone may change (add to, delete, or amend) these terms from time to time. Unless stated otherwise, the changes will apply to any new BlueStone gift card. Any Gift Card(s) you purchase are for personal, non-commercial use and enjoyment only. The same may be shared with family and friends but may not be advertised, sold or used as promotional items by the purchaser or anyone else without BlueStone's prior written consent.
• All disputes concerning the products and services offered in this connection are subject to Bangalore jurisdiction.

• The Old Gold must be plain gold jewellery, biscuits, bars, or coins. This offer does not cover Old Gold with diamonds or gemstones.
• You may avail the Big Gold Upgrade benefit up to a limit of 10 grams (in gross weight) within a year. For any gold exchange exceeding 10 grams within a year, BlueStone will provide a benefit of 2% over the current market gold rate.
• For 24Kt gold exchange, BlueStone will provide a benefit of 2% over the current market gold rate to the customer.
• The value of the Old Gold will be calculated based on its purity and weight. To avail this offer, the customer must consent to the cutting/melting of the products. BlueStone's Karatmeters will generate the purity reading.
• Once all participating parties agree on purity, weight and valuation, the offered value against the Old Gold jewellery will be credited to the customer's OTP-verified BlueStone account in the form of Blue Credits.
• Once the value is credited to your BlueStone account, the Old Gold cannot be returned to you.
• Your Blue Credits are valid at most for one year (365 days) from the day you receive them and can be used to purchase any jewellery from BlueStone except Coins and Solitaires.
• You'll be required to sign a collection receipt at the store. It indicates that you have read, understood and accepted the terms and conditions of our Big Gold Upgrade/Old Gold Exchange programme.
• PAN Card is mandatory for Big Gold Upgrade/Old Gold Exchange. The name on the PAN Card should match the customer's name. The 10-gram limit will be applicable against each unique PAN Card number.

• The True Blue loyalty program subscription is valid only for a year from the date of enrollment.
• The True Blue loyalty program subscription will exhaust after three usages or a year from the date of enrollment, whichever is earlier.
• The True Blue loyalty program subscription has to be enrolled at a physical BlueStone store, but the redemption of benefits can be done at a store, or online on the BlueStone app or website.
• The True Blue loyalty program can either be bought as a standalone program by paying the above amount or can be bought while billing a product (in which case a discount will be applied on the product, and the enrollment fee will be charged).
• Customers can choose a program by paying ₹2,000, ₹5,000, or ₹10,000 during billing.
• The program benefits can be applied to three invoices in total (each invoice needs to be in separate calendar months.)
• The True Blue loyalty program benefits are available on all item categories except coins and solitaires.
• Diamond-studded and platinum diamond-studded jewellery will have up to 50% off on making charges, and other jewellery will have up to 20% off on making charges, up to the amount paid during enrollment.
• The voucher(s) for plain gold jewellery will be capped at 20% off on offered making charges, up to the amount paid during enrollment (after ongoing discounts).
• The voucher(s) for diamond jewellery will be capped at 50% off on offered making charges, up to the amount paid during enrollment (after ongoing discounts).
• Discounts can be clubbed with ongoing discounts and vouchers, (but not the Gold Mine 10+1 program.)
• Discounts up to the amount initially paid; can be used a total of three times (once per calendar month).
• You can also use the discount along with a voucher for Gold Mine 10+1 program for one billing, and get an additional 20% off on making charges for diamond-studded jewellery, and 10% off on making charges for other categories.
• Milestone rewards will be offered on purchases of  1 lakh, 2 lakhs and 3 lakhs.
• Milestone reward for a total purchase of 1 lakh will be a surprise gift.
• Milestone reward for a total purchase of 2 lakhs will be a free diamond jewellery voucher (worth ₹3,000).
• Milestone reward for a total purchase of 3 lakhs will be a free diamond jewellery voucher (worth ₹5,000).
• Milestones must be achieved within three uses of the subscription.

• FLAT02 is applicable on only diamond studded products with cart value upto 50,000. Not applicable on preset solitaires and solitaires.
• FLAT05 is applicable on diamond studded products with cart value between 50,000 and 1,00,000. Not applicable on preset solitaires and solitaires.
• FLAT10 is applicable on diamond studded products with cart value between 1,00,000 and 2,00,000. Not applicable on preset solitaires and solitaires.
• FLAT15 is applicable on diamond studded products with cart value between 2,00,000 and 4,00,000. Not applicable on preset solitaires and solitaires.
• FLAT20 is applicable on diamond studded products with cart value above 4,00,000. Not applicable on preset solitaires and solitaires.
• For products ordered using FLAT02, FLAT05, FLAT10, FLAT15, FLAT20 all the products in the order need to be returned together.